Frequent Asked Questions

A web host or web hosting service provider is a business that provides the storage space required for a website or web page to be accessible via the internet. 

Websites are hosted on computers constantly connected to the internet called servers. 

When you create your website and want other people to see it you will need to publish it online to a web host. 

A hosting plan will also include email accounts and many other features which you can manage via an easy to use control panel. 

You may have a web designer who has built a website for you which is now ready to be published and therefore need ftp details to publish your site. You will get your ftp details when you sign up. 

You will also need a domain name (web address) which you can also purchase via the hosting company. We do offer a free domain with our annual hosting plans.

When you purchase your hosting account, it will be instantly activated & you will be sent a full welcome pack by email immediately so that you can get started straight away.

There are different types of web hosting available in order to host your website. The type you choose will depend on your website needs and budget. 

ROBTEC Hosting offers different options: shared, reseller, vps and dedicated servers. 

If you currently host your website with another company we can help you move your websites to ROBTEC Hosting. 

Most people will need just a shared hosting package which is the plan we offer on this page. It is the most affordable and it is suitable for most websites. 

Our budget and starter plans are a great choice for small business. 

Your website will be hosted in our Sydney, Australia and Los Angeles, USA datacentres. 

The facility has complete redundancy in protected power, fire suppression, network connectivity and on-site manned security. We offer support 24x7x365.

When you buy a hosting from a company they will host your website files on their web servers. 

Each computer or server on the internet has a unique ip address and a domain name server or DNS will connect it to the right computer that hosts your site. These basically tell the internet the physical address of the web server that you are hosted on. 

The datacentre is protected by CCTV and secure perimeter fencing. 

When someone types your domain name into the web browser it will connect to the server that hosts your website thanks to the DNS.

If you already have a hosting service with another provider and are looking to move to a new company, we can help. We can do it all for you. 

We will just need your existing access details so that we can transfer over the files.

Yes. You can upgrade or downgrade your service at any time.

There is no minimum term contract. You can cancel anytime. You can pay monthly, quarterly or yearly. 

We accept payments via credit card, debit card, PayPal and direct debit.

Yes. You can cancel your service at any time.

If you are considering a free web hosting service, we would not recommend it. 

You should definitely use an affordable and professional hosting solution. 

Now I know you’re probably thinking, “Of course they’d say that – they’re a hosting company”. 

But there are several compelling reasons which I’ll explain here for you. 

The thing is, if you’re just starting out in business one of the things you’re going to need is a website. There’s no way around that I’m afraid. It’s just the cost of doing business these days. Having a website is just the basic price of entry. 

And of course you’ll need somewhere to host the website and you’ll need email addresses too. That’s where web hosting comes in. So let’s look at the reasons and hopefully you’ll see the benefits of professional business hosting. 

Free Hosting is a false economy. Sure, ROBTEC Hosting offers a free trial, but that’s so you can experience the full service including our 24 hour support. 

So before you sign up for free hosting be sure to check what’s involved. Specifically, look out for the following: 

Are you going to be packed into a server with thousands of other bargain hunters? If so that means a slow and insecure server that could be getting blacklisted every other day because it’s not being looked after. 

Or maybe it’s got a poor uptime record and Google’s starting to notice and that’s affecting your ranking. Also check their support. Can you get hold of them? Send them an email and see how they respond because that’s going to be a taste of things to come. 

And check the ownership of the domain name. The last thing you can afford is to lose the rights to your domain or enter a lengthy and costly battle to get it back.

Build Your Website with ROBTEC

From professional business to enterprise, we've got you covered!